Patient Information
Taking the first step towards looking after your health and wellbeing can sometimes feel daunting. Perhaps you've been living with pain for a while, you're unsure whether physiotherapy could help, or you're considering a skin treatment for the first time. Whatever brings you to Kin, I want you to feel comfortable, informed and supported from the moment you get in touch. At Kin by Gemma, care begins with listening.
Kin By Gemma
Your First Appointment
You don’t need to have all the answers before you come and see me. You don’t need to know exactly what’s wrong or feel confident about what to do next. That’s what I’m here to help you with.
Your first appointment is an opportunity for us to get to know each other and talk about what’s been going on for you. We’ll discuss your concerns, symptoms, medical history and, most importantly, what you’re hoping to achieve.
Whether you’re looking for support with pain, help managing a long-term condition, guidance through menopause or advice about your skin, you’ll have the time and space to share your experience, ask questions and feel heard.
Kin By Gemma
If You're Attending for A Skin Treatment
Every skin consultation starts with a conversation. We’ll discuss your skin concerns, your goals and any relevant medical history, giving you the opportunity to ask questions and explore the options available to you. I’ll explain the benefits, limitations, risks and aftercare involved, helping you make an informed decision about the treatment that’s right for you. There’s no pressure, just honest advice and personalised recommendations tailored to your needs.
Preparing for Your Visit
You don’t need to do anything complicated before attending Kin.
For physiotherapy appointments, comfortable clothing that allows you to move freely is usually helpful. Depending on the area being assessed, you may be asked whether you’re comfortable adjusting clothing to allow an appropriate examination. For skin appointments, any specific preparation guidance will be explained before your treatment. It can also be useful to bring details of relevant medications, previous investigations or medical information relating to your concerns. Most importantly, come as you are. You don’t need to prepare a perfect explanation of your symptoms or know exactly what questions to ask. We’ll work through things together.
Kin By Gemma
Booking Your Appointment
If you’re unsure which service is right for you, please don’t hesitate to get in touch. I’d be happy to answer your questions and help you find the option that’s best suited to your needs.
You can also visit the Frequently Asked Questions page for more information about appointments and what to expect.
Kin By Gemma
After Your Appointment
No two people are the same, which is why every recommendation is tailored to your individual needs and goals. Whether you need ongoing support or simply reassurance and a clear plan moving forward, we’ll decide together what feels right for you.
My aim is to help you feel informed, supported and confident in managing your health and wellbeing.
Kin By Gemma
Your Care, Your Choices
Your care should be a partnership. I’ll always listen to your concerns, explain your options clearly and ensure you feel comfortable, informed and involved every step of the way.
You’re always part of the conversation.
I Look Forward to Welcoming You
Whether you’re visiting for physiotherapy, exploring skin treatments or looking for support with your wellbeing, you’ll find a welcoming space where you feel listened to, supported and valued as an individual.
You don’t need to have everything figured out before reaching out for help. Whatever has brought you here, we’ll take the time to understand your concerns, explore your options and find an approach that feels right for you.
Kin by Gemma is proud to be an LGBTQ+ inclusive and neurodiversity-affirming space. I am committed to providing compassionate, person-centred care where everyone feels safe, respected and genuinely heard. Whatever your background, identity or life experience, you’ll be welcomed with kindness, understanding and without judgement.
At Kin, you’re welcome just as you are.
Gemma
Kin by Gemma – Where movement, wellbeing and confidence come together.
Frequently Asked Questions
To help ensure the best possible treatment experience and support your skin’s recovery, please consider the following before your appointment.
7 Days Before Treatment
• Avoid excessive sun exposure and sunburn. • Avoid waxing, electrolysis or depilatory creams in the treatment area. • Avoid introducing new active skincare products unless advised. • Let me know if you've recently had any aesthetic treatments or procedures.
48 Hours Before Treatment
• Avoid excessive alcohol consumption. • Stay well hydrated. • Avoid excessive heat exposure, including saunas and steam rooms where possible.
On the Day of Your Appointment
• Attend with clean skin where possible and avoid heavy makeup. • Inform me of any changes to your medical history, medications or skin health. • Let me know if you have developed a cold sore, infection, illness or skin irritation since booking your appointment. • Eat and drink normally before your appointment. • Wear comfortable clothing if the treatment area extends beyond the face.
Kin By Gemma
Our Prices & Plans
Basic
- Monday-Friday Gym Access
- Free Parking Pass
- Diet Plan Basic
- 3 Day Personal Trainer Help
- No Additional Amenities
Basic
- Monday-Friday Gym Access
- Free Parking Pass
- Diet Plan Basic
- 3 Day Personal Trainer Help
- No Additional Amenities
Basic
- Monday-Friday Gym Access
- Free Parking Pass
- Diet Plan Basic
- 3 Day Personal Trainer Help
- No Additional Amenities
Thoughts & Support
Latest Blogs from Gemma
Microneedling in Norwich: Benefits, Recovery and What to Expect
Can Physiotherapy Help with Back, Neck and Joint Pain?
Menopause and Joint Pain: Why Does Your Body Ache During Midlife?
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